Position: Cargo Executive
Required No: 1
Vacancy Code: H9/CITGO/0072024
Duties and Responsibilities:
Revenue Generation
- Develop sales network and price structure to attain targets and increase revenue including visit to the cargo agents
- Support and coordinate Cargo Manager to achieve revenue target and execute sales contracts as required
- Generate revenue with perspective sales channels, including interline and SPA agreements with different airlines and offline sales development
- Conduct regular reviews of accounts’ performance and seek additional revenue opportunities from each account
- Assist in setting the annual revenue budget and Cargo Business Plan
- Manage the day-to-day relationship of client-servicing with customers to support revenue generation
- Collect, analyze and prepare report on market conditions, trends and activities weekly/monthly/yearly
- Provide best sales and customer service in all customer touch points so as to drive premium selling rates and regular business
Cargo operations
- Supervise GHA for acceptance of cargo, loading cargo into Aircraft, warehouse management and overall cargo handling
- Coordinate with Cargo Agents
Partnerships and External Liaisons
- Assist the Cargo Manager to manage relationships with shippers, key industry, trade partners and associations so that the Company’s interests are well represented
- Identify and give recognition to and earn the loyalty of our highest value customers, to retain their business
Customer Service
- Support cargo reservations and bookings while providing exemplary customer service
- Provide vendor notification for on time and delayed flights on daily basis
- Provide timely shipment status updates to customers
- Support the established performance targets through operational oversight and participation
- Implement customer service procedures to ensure customer satisfaction
Safety, Security and Compliance
- Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
- Undertake quality check programs established by Head Office and participate in audits as required
- Support Emergency and Accident role as and when required
Qualification Requirements:
- Bachelor’s degree from a reputed university with minimum of 2 years’ experience in airline cargo sales
- Strong knowledge skills, trainings & experience of airlines and international airfreight industry
- Strong communication and client management skills
- Sensitive to confidential data and numbers
- Proven success record in setting and achieving goals
- Proficient in Microsoft Office usage
- Excellent Sales skills
- Well versed with flight/cargo operations
Note: Only shortlisted candidates will be contacted. Phone calls will not be entertained.
