Frequently Asked Questions / Answers

Flight Bookings

Fares and Offers

1. How do I book tickets?
Please contact Himalaya Airlines office as below:
Nepal corporate office:
GSA Qatar
GSA UAE
GSA Malaysia
GSA Saudi Arabia
2. How do I book flights for a group?
Currently we do not have group booking policy for more details please contact our airlines office.
3. Do you have any discounts for groups?
Conditions apply as per the load and seasonality.
4. How can I make changes to my booking?
Please contact our airlines office or your booking agent.
6. Do you have connecting flight or code sharing?
Currently we do not have any connecting or code sharing agreement with other airlines.
1. How much is the round trip ticket to (our destination)?
The ticket prices may vary with seasonality, day of travel and other factors.
2. How much are the tickets for children for (our destination)?
Himalaya Airlines Policy for Child (who have completed his/her 12 th Birthday)Himalaya Airlines Policy for Child (who have completed his/her 12 th Birthday)and Infant (Who have not completed his/her 2 nd Birthday fare is as below:
PAX Type Discount Applicable
Child 25% on Adult fare 90% on Adult fare
Infant 90% on Adult Fare 10% of Adult Fare

*The baggage allowance for Child is same as adult.*The baggage allowance for Child is same as adult.* The baggage allowance for infant is limited to 10 KG (22.05 LB).
3. Are fares different for foreigners?
No, Our fare is same for foreigners and natives. However the additionalNo, Our fare is same for foreigners and natives. However the additionalgovernment tax of NPR 1,130 (USD 11.5) is applicable for foreigners.

Flight Changes

Payements

1. How can I cancel or make changes to my flight?
Please contact your issuing agent or H9 offices.
2. Are there fees and charges for changes and cancellations?
Yes, Conditions apply as per the ticketing fare type.
3. How much is the fee to change my flight?
Depends on the sector, class and restriction of fare applied while issuingDepends on the sector, class and restriction of fare applied while issuingticket.
4. How do I cancel and refund my tickets?
Please contact your issuing agent or H9 offices.
5. Cancellation of flights or suspended flights
  • Postponement/Date change to next flight without any charges ( for firstdate change)
  • Refund as following:
    • Fully unused Ticket- Full refund without cancellation penalties. Theface value paid by the passenger will be refunded with remarks ascancelled/suspended fight number and date.
    • Partially unused ticket: 50% of the paid amount will be deductedand rest 50% will be refunded to the passenger irrespective of thecorresponding one-way fare and cancellation charges.
  • Rerouting with other airlines at the cheapest available fare.
1. What are my payment options?
Payment can be made through Cash/Card at Himalaya Airlines office and our GSA offices. The travel agency may accept other modes of payments also.

Baggage

Excess Baggage

1. What is my baggage allowance?
The baggage allowances are different for different sectors as below: (Click Here)
2. How do I report a lost or damaged baggage?
Please contact Himalaya Airlines staff upon arrival and proceed to fill PIR form (Property irregularity report) Valuable goods cannot be claimed as Himalaya airlines doesn’t accept valuable goods in baggage.
3. What is the allowance for carry-on baggage?
Carry- on baggage allowance is 7 Kg.
How do I buy excess baggage?
Please contact at Himalaya Airlines Check-in counter for excess baggage, our excess baggage charges is as below:
ROUTE CURRENCY EXCESS BAGGAGE RATE / KG
KTM-DOH USD 5.00
DOH-KTM USD 10.00
KTM-DWC USD 5.00
DWC-KTM USD 10.00
KTM-KUL USD 5.00
KUL-KTM USD 10.00
KTM- DMM USD 5.00
DMM-KTM USD 10.00

Expected Mother

1. Up to what stage can a pregnant mother travel?
  • Click here for more information on the guidelines of flying while pregnant.
    Duration of Pregnancy Acceptance for Travel
    Up to 28 weeks

    Expectant mother may be accepted for travel provided that there are no prior complications.

    Fitness to fly certificate from her treating obstetrician and the Company Medical Department clearance is not required.

    Between 29 up to 35 weeks

    Expectant mother with uncomplicated single pregnancy may be accepted for travel provided she is in possession of a fitness to fly certificate from her treating obstetrician, specifying the number of weeks of pregnancy; Company Medical Department clearance is not required.

    Cases of multiple pregnancy / complicated single pregnancy are accepted till the end of the 32 week, provided she is in possession of fitness to fly certificate from her treating obstetrician. The Company Medical Department clearance is also required.

    After 35 weeks Not Allowed