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Safety and Services

CABIN LUGGAGE: (carry-on) Passenger may carry one item of cabin luggage to place in a closed overhead bin. Cabin luggage shouldn’t exceed 7kg. The overall dimension of such baggage should not exceed 55 x 35 x 25 cm or 21.7 x 13.8 x 9.9 inches Cabin luggage exceeding the 7kg weight limit is required to be checked in before boarding.

PORTABLE ELECTRONIC DEVICES (PED): For safety reasons and in line with the Department of Civil Aviation Authority of Nepal guidelines, mobile phones and all PEDs must be switched off and stowed during takeoff, landing and during abnormal of emergency landing. PED such as radio transmitters, walkie-talkies, radio, pagers, electronic toys and any devices with cellular network service must be switched off once the aircraft doors have closed and shall not be used on board during the entire flight.

ZERO TOLERANCE OF ABUSE: We value courteousness. Any form of threat, verbal abuse of violence towards our staff will be taken seriously. Action will be taken as per the prevailing authorities. We are committed to supporting anyone who has been the victim of an assault.

ENTERTAINMENT: Movies and music are available on all flights.

FOOD AND BEVERAGE: We provide vegetarian and non-vegetarian meals. Alcoholic drinks will not be served to passengers aged under 18 years. Consumption of personal alcoholic drink is prohibited. Cabin attendants reserve the right to decline serving alcohol to passengers who appear intoxicated.

SPECIAL ASSISTANCE: In order to better serve you, we request that you contact and advise us of your specific needs (such as listed below) at the time of booking and at least 24 hours prior to your flight.
• Wheelchairs and attendant services
• Unaccompanied Minors-children aged five to 12 years old

Pregnant Passenger: Expectant mothers are normally not regarded as incapacitated. However certain restrictions apply:
• No medical certificate or letter is required up to end of 28th week.
• When the pregnancy has entered the 29th week, a medical certificate or letter issued by doctor.

NO SMOKING POLICY: Smoking including the use of Electronic Cigarette is prohibited on all flights.